Privacy policy
We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how BONGPOLA.com collect, use, share or otherwise process your personal information through www.BONGPOLA.com, its mobile application, and mobile site.
While you may be able to browse certain sections without registering with us, however,
please note we do not offer any product/service outside India. By visiting BONGPOLA.com
providing your information or availing out product/service, you expressly agree to be bound
by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable
service/product terms and conditions, and agree to be governed by the laws of India including
but not limited to the laws applicable to data protection and privacy. If you do not agree
please do not use or access BONGPOLA.com.
Collection of Your Information
By visiting BONGPOLA.com or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on BONGPOLA.com in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. You, while providing your personal information over BONGPOLA.com or any partner of BONGPOLA.com or establishments, consent to us to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.
When you use BONGPOLA.com, we collect and store your information which is provided by you from time to time. In general, you can browse BONGPOLA.com without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product or feature on BONGPOLA.com.
We collect personal information (such as email address, delivery address, name, phone number, credit card/debit card and other payment instrument details) from you when you set up an account or transact with us. While you can browse some sections of BONGPOLA.com without being a registered member, certain activities (such as placing an order or consuming our online content or services) do require registration. We do use your contact information to send you offers based on your previous orders and your interests. We use your personal information to provide the product and services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses.
We use your personal information to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services; inform you about online and offline offers, products, services, and updates; customize and enhance your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection of information.
We will also collect your information related to your transactions on BONGPOLA.com and such third-party business partner of BONGPOLA.com. When such third-party business partner collects your personal information directly from you, you will be governed by their privacy policies. BONGPOLA shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.
We may track your buying behaviour, preferences, and other information that you choose to provide on BONGPOLA.com. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback or if you use voice commands to shop on BONGPOLA.com, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on BONGPOLA.com, we may collect such information into a file specific to you.
In our efforts to continually improve our product and service offerings, we and our affiliates collect and analyse demographic and profile data about our users' activity on BONGPOLA.com. We identify and use your IP address to help diagnose problems with our server, and to administer BONGPOLA.com. Your IP address is also used to help identify you and to gather broad demographic information.
Personal information sharing
We may share personal information with our other corporate entities and affiliates for purposes of providing products and services offered by them. These entities and affiliates may share such information with their affiliates, business partners and other third parties for the purpose of providing you their products and services, and may market to you as a result of such sharing unless you explicitly opt-out. We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal information.
BONGPOLA.com may provide links to other websites or application that may collect personal information about you. We are not responsible for the privacy practices or the content of those linked websites. We may disclose your personal information to third parties, such as sellers, business partners. This disclosure may be required for us to provide you access to our products and services; for fulfilment of your orders; for enhancing your experience; for providing feedback on products; to collect payments from you; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyse data; for customer service assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our product and services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement agencies, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
Cookies policy
We use data collection devices such as cookies on certain pages of BONGPOLA.com to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. Cookies are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a cookie. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are session cookies, meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on BONGPOLA.com and you may be required to re- enter your password more frequently during a session. Additionally, you may encountercookies or other similar devices on certain pages of BONGPOLA.com that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics help us understand how our customers use the site. You can read more about how Google uses your Personal Information : https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to our security guidelines to protect it against unauthorized access. However, by using BONGPOLA.com, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of BONGPOLA.com. Users are responsible for ensuring the protection of login and password records for their account. We do not knowingly solicit or collect personal information from children under the age of 18 and use of BONGPOLA.com is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18 years then you must use BONGPOLA.com, application or services under the supervision of your parent, legal guardian, or any responsible adult.
We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated, placing a notice on BONGPOLA.com, or by sending you an email when we are required to do so by applicable law.